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Last.fm is not handling the feedback well, IMHO

 
    • Cardeira пишет...
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    • Авг 7 2008, 14:51
    This feedback forum is of no use whatsoever because Nobody at last.fm reads, cares or respond to any suggestions or criticism on the mess the new website is. What does last.fm cater for these days? Certainly not music, musicians, subscribers, casual music lovers dropping by.

    It seems to have turned into a badly designed and poorly capable of handling more than a milliom "listeners" per week social network. Thanks for the effort guys (NOT!) but we have iLike for that, or even the musical apps on facebook, Hi5, MySpace or Orkut (and so amny others) for that.

    There is nothing different or distinctive or pleasureble about this new last.fm that would ever lead me to PAY for it or RECOMMEND it.
    Somebody high up screwed up badly.

    I half-hope last.fm goes back to some semblance of it former (much loved) self. I also half-hope it goes out of "business" entirely if it sticks to its current formats and formula.

    It's a shame it had to end this way. Speaking for myself and almost paraphrasing it I'd say that at least "We'll always have 2005, 2006 & 2007"...

    • evilpandawrath пишет...
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    • Авг 7 2008, 15:16
    Oh yes I sure hope they revert back to the old site with the buggy charts that never update and the recommendations that sometimes take weeks to change and the neighbours that have been almost exactly the same since I started... Oh and they'd better get rid of the library too so I no longer have charts for specific artists and albums. And damn them for giving people more space for their About Me! Now their shitty little badges don't fit properly!

    But seriously though, the new site's got some really good features and it's still in development, why would you want to bring the old version back?

    • enlill пишет...
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    • Авг 7 2008, 16:15
    Cardeira pisze:
    There is nothing different or distinctive or pleasureble about this new last.fm that would ever lead me to PAY for it or RECOMMEND it.
    Somebody high up screwed up badly.

    And I on the other hand would recommend it and started to thinking about paying AFTER it changed. HAI2YOU, you are not ALL PEOPLE IN THE WORLD.

    I half-hope last.fm goes back to some semblance of it former (much loved) self. I also half-hope it goes out of "business" entirely if it sticks to its current formats and formula.
    1) It won't cause going back is sth that doesn't exist in some areas (especially internet)
    2) It won't cause you are not ALL PEOPLE IN THE WORLD.
    Most likely it will even get more people.

    Idealism is beautifull ... until you realize it doesn't really work ... at least not when forced.

    • THEKEKFACE пишет...
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    • Авг 7 2008, 16:31
    enlill said:
    Cardeira pisze:
    There is nothing different or distinctive or pleasureble about this new last.fm that would ever lead me to PAY for it or RECOMMEND it.
    Somebody high up screwed up badly.

    And I on the other hand would recommend it and started to thinking about paying AFTER it changed. HAI2YOU, you are not ALL PEOPLE IN THE WORLD.

    I half-hope last.fm goes back to some semblance of it former (much loved) self. I also half-hope it goes out of "business" entirely if it sticks to its current formats and formula.
    1) It won't cause going back is sth that doesn't exist in some areas (especially internet)
    2) It won't cause you are not ALL PEOPLE IN THE WORLD.
    Most likely it will even get more people.

    Idealism is beautifull ... until you realize it doesn't really work ... at least not when forced.

    FACT: bring back the old last FM group has over 13,000
    FACT: all the people in the wold do not have last FM or even the internet
    FACT: most user that have voiced an opinion would like the old one back
    FACT: many user that are "fine" with it still miss a few things
    FACT: we do not want to take away the new sit we want a "classic view" option

    They that gain power seek it!
    • namnatulco пишет...
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    • Авг 7 2008, 16:36
    THEKEKFACE said:
    enlill said:
    Cardeira pisze:
    There is nothing different or distinctive or pleasureble about this new last.fm that would ever lead me to PAY for it or RECOMMEND it.
    Somebody high up screwed up badly.

    And I on the other hand would recommend it and started to thinking about paying AFTER it changed. HAI2YOU, you are not ALL PEOPLE IN THE WORLD.

    I half-hope last.fm goes back to some semblance of it former (much loved) self. I also half-hope it goes out of "business" entirely if it sticks to its current formats and formula.
    1) It won't cause going back is sth that doesn't exist in some areas (especially internet)
    2) It won't cause you are not ALL PEOPLE IN THE WORLD.
    Most likely it will even get more people.

    Idealism is beautifull ... until you realize it doesn't really work ... at least not when forced.

    FACT: bring back the old last FM group has over 13,000
    FACT: all the people in the wold do not have last FM or even the internet
    FACT: most user that have voiced an opinion would like the old one back
    FACT: many user that are "fine" with it still miss a few things
    FACT: we do not want to take away the new sit we want a "classic view" option



    Loose of everything else: last.fm cannot run two systems at the same time. Unless you pay the server costs, perhaps:).

    (\__/)
    (='.'=) This is Bunny. Copy and paste Bunny into your
    (")_(") signature to help him gain world domination.

    ze bunny! :O
    • maz35 пишет...
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    • Авг 7 2008, 16:51
    THEKEKFACE said:
    FACT: many user that are "fine" with it still miss a few things
    FACT: we do not want to take away the new sit we want a "classic view" option


    Just to pick on these, I'm more then fine with it and I miss a few things...if the site reverted I'd also miss a few things. If the staff wasted time working on a revert/classic view then those things would remain missing for even longer. Much better to work on features rather then reverting a layout.


    And I'll say again, anyone who is saying the staff doesn't listen don't seem to be listening particularly well themselves either, as its obvious in many places that they have. But at the end of the day they cant listen to everyone and they still have to take account the absolute fact that people who are happy arent likely to post in forums about it., just because they don't make everything as you want does not equal ignoring you.

    • enlill пишет...
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    • Авг 7 2008, 16:52
    THEKEKFACE pisze:
    FACT: bring back the old last FM group has over 13,000

    Which is still less then 1% of all users ... and then you need to add all the fake accounts and people who changed their minds and are in the group for LOL

    FACT: all the people in the wold do not have last FM or even the internet
    True ... but it's not me who tries to claim what more people want. I don't know ... neither does ANYONE here. Tho still someone poeple think that if they share oppinion with <random big number> of people their oppinion is somehow more rightous than the opposite one...

    FACT: most user that have voiced an opinion would like the old one back
    Most people who like the new design or don't care haven't voiced their oppinion cause they are here for the music ... not for the pointless arguments on the forums.
    (Note: this is an assuptions but you can't really prove me wrong cause you the same as me don't know oppinions of all last.fm users ... and this assumption is as possible as any other)
    I like the new layout and I wouldn't even bother with pointing that out my oppinion if I wasn't dragged here by the annoying spammers from "Bring back the lol" group invading shoutboxes of my fav music. I mean seriously, if someone likes sth they usually just accept it and stay quiet about it. Mostly those who seemed bothered with the new layout came to all to forum to cry how "their world got destroyed"

    FACT: many user that are "fine" with it still miss a few things
    And? I do miss few things IN GENERAL but I still prefer the new last than the old one.

    FACT: we do not want to take away the new sit we want a "classic view" option
    It is not as easy as many of you "loud" people think. If it was easy it would be already available since there is no idealogical reason for it not to be available. The only possible is technological/time reasons.

    Really, if you want to discuss with people better come back from the skies and try to look at life with at least some basic realism ... not your dreamland pov.

    • gwalla пишет...
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    • Авг 7 2008, 16:58
    namnatulco said:
    Loose of everything else: last.fm cannot run two systems at the same time. Unless you pay the server costs, perhaps:).

    Somehow, Wikipedia manages to allow multiple layout options, and I'm pretty sure they get more traffic than Last.FM.

    • enlill пишет...
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    • Авг 7 2008, 17:07
    gwalla pisze:
    namnatulco said:
    Loose of everything else: last.fm cannot run two systems at the same time. Unless you pay the server costs, perhaps:).

    Somehow, Wikipedia manages to allow multiple layout options, and I'm pretty sure they get more traffic than Last.FM.

    Is it only me or wiki is older than last?

    And as Maz said ... I prefer they fix all the IMPORTANT things first. Layout isn't really the most important part. When everything else is done I will gladly join asking for possibility of choise (mostly because people who "miss the old so much" might finally stop whining and annoy everyone around ... but also because i generally believe in right of choise).

    But for the love of god, stop writting all these nonsense (addressed to general public) about all the corporation conspiracy and how last ignores people who oppose them. That's how little kiddies act and as we all know noone takes them seriously. You wanna be take seriously ... be serious (and realistic)

    • tvrk пишет...
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    • Авг 7 2008, 17:11
    enlill said:
    Is it only me or wiki is older than last?
    Yes, and?

    • evilpandawrath пишет...
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    • Авг 7 2008, 17:12
    Wiki and last are two very similar sites indeed, yes.

    • [Удаленный пользователь] пишет...
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    • Авг 7 2008, 17:13
    Last.fm got too many features and stuff for 2 layouts. Wiki doesn't.

    • THEKEKFACE пишет...
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    • Авг 7 2008, 17:25
    let us see facts.

    bring back the old last group 13000+ members
    keep the new last group less than 450

    poll is 86% for the old last FM

    2 Threads that on some way oppose the new last have stayed in the first page after. a month of posting.

    still i think they should have a poll on what to bring back and if the new or old last was better. even if they can not revert the will then know what is wanted from them.

    They that gain power seek it!
    • THEKEKFACE пишет...
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    • Авг 7 2008, 17:31
    maz35 said:
    THEKEKFACE said:
    FACT: many user that are "fine" with it still miss a few things
    FACT: we do not want to take away the new sit we want a "classic view" option


    Just to pick on these, I'm more then fine with it and I miss a few things...if the site reverted I'd also miss a few things. If the staff wasted time working on a revert/classic view then those things would remain missing for even longer. Much better to work on features rather then reverting a layout.


    And I'll say again, anyone who is saying the staff doesn't listen don't seem to be listening particularly well themselves either, as its obvious in many places that they have. But at the end of the day they cant listen to everyone and they still have to take account the absolute fact that people who are happy arent likely to post in forums about it., just because they don't make everything as you want does not equal ignoring you.

    oh they do listen, they returned many things, and in the right order they where thin i saw was of demand for and no objection to. now that list only includes quilts of some kind and consolable spaces for less scrolling.

    They that gain power seek it!
    • THEKEKFACE пишет...
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    • Авг 7 2008, 17:33
    Darsa said:
    Last.fm got too many features and stuff for 2 layouts. Wiki doesn't.

    i think facebook has more features overall and it can revert.

    They that gain power seek it!
    • gwalla пишет...
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    • Авг 7 2008, 17:35
    evilpandawrath said:
    Wiki and last are two very similar sites indeed, yes.
    Now I know you're just trolling.

    Darsa said:
    Last.fm got too many features and stuff for 2 layouts. Wiki doesn't.
    Compared to some of the stuff Last.FM tries to do with AJAX, multiple layout options is a fairly trivial feature to implement.

    And if they didn't keep the back-end logic and page layout separate, then they're not very good programmers.

    • enlill пишет...
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    • Авг 7 2008, 17:38
    @THEKEKFACE, either you intetionally ignore the relativity of FACTS or you are just stupid.

    As for wiki ... it's also much less complex than last.fm. If you can't see a difference between a portal that is focused on media and one focused on written text only then we don't have anything to discuss here. Enjoy your imaginary world ... I hope it's good for you.

    • [Удаленный пользователь] пишет...
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    • Авг 7 2008, 17:40
    THEKEKFACE said:

    FACT: bring back the old last FM group has over 13,000
    Are those all unique accounts or maybe not?

    http://www.last.fm/user/oldwasbetter_fm/friends

    FACT: all the people in the wold do not have last FM or even the internet

    Indeed there will be people without internet and last.fm but what does this have to do with the topic? You want to ask in Indian in the middle of the brazilian rain forest to vote for the old last.fm?

    FACT: most user that have voiced an opinion would like the old one back

    Yes you guys are loudmouths and spammers. To bad for you it does't work like that.

    FACT: many user that are "fine" with it still miss a few things

    And why shouldn't that be different. Yes i have some thoughts about the new design which i hope one day to see implemented. Should they scrap everything because of that.....

    FACT: we do not want to take away the new sit we want a "classic view" option

    Better ask WorldFusionRadio_com to speed up the building of the new scrobble site without all the evil business because as Russ and others stated they can't go back.

    Also are you really a new account (creation 19-07-2008) or just someone who has made some spam account for the bring the old layout group purpose?

    • Sepia_Verve пишет...
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    • Авг 7 2008, 17:51
    This topic is sooooo derailed. Not locking it is just punishment for anyone wth a serious opinion.

    • Sepia_Verve пишет...
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    • Авг 7 2008, 17:53
    enlill, I'm afraid I could adlib your responses and have a perfect counter-argument for you.

    Ginfress, I'm afraid you have a valid point when it comes to the multiple account.

    Отредактировано: Sepia_Verve Авг 7 2008, 17:55
    • THEKEKFACE пишет...
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    • Авг 7 2008, 17:53
    Ginfress said:
    THEKEKFACE said:

    FACT: bring back the old last FM group has over 13,000
    Are those all unique accounts or maybe not?

    http://www.last.fm/user/oldwasbetter_fm/friends


    yes yes that is some child than has many many many profiles he used for the annoying last FM users thing. still even if you took off 300 userd it would still be one of the largest groups here.

    any way thanks to greasemonkey all i miss are quilts, tag clouds, and shout box placement

    They that gain power seek it!
    • DFA1979 пишет...
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    • Авг 7 2008, 18:11
    THEKEKFACE said:
    Darsa said:
    Last.fm got too many features and stuff for 2 layouts. Wiki doesn't.

    i think facebook has more features overall and it can revert.

    In the same way you could go back to the old last.fm when this was in beta. The new Facebook isn't "live" yet, it's still a work in progress - once it goes live you're not going to have that choice.

    • [Удаленный пользователь] пишет...
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    • Авг 7 2008, 18:11
    Cardeira said:
    This feedback forum is of no use whatsoever because Nobody at last.fm reads, cares or respond to any suggestions or criticism on the mess the new website is.


    Nobody?

    Russ 7 aug
    That's not true - we've had a bugtracker since way before you joined ;).

    The issue we have with this idea is that we'd have to take care of two separate bug trackers. The public one would likely be neglected. Do you know of any other companies which are using this approach successfully?


    Russ 7 aug
    Both Satisfaction and skitch.com's help section are just forums - they're certainly not bug trackers as I think of them.

    So maybe a better question would be: what can we do to our forums to make them easier to use?


    Mustaqila 7 aug
    Before I begin on what is solely my opinion, and not one that is necessarily shared by the company or everyone that works here. I do want to point out that you'll need to appreciate, or for want of a better word understand, that our server code is NOT open source. Thus, just outright publically opening our existing bug tracker is not too viable as there's content we don't wish to see disclosed mentioned there. The alternative of maintaining a second bug tracker which is public facing is more work than it's worth, when the end result could be achieved via optimisation of the support process and communication flow here (removed rest of post due to length)

    Russ 7 aug
    You should only get redirected to the same thread if you're complaining about the same issue. We're not trying to dump everyone in the same thread so we can more easily ignore you...

    And that's just a few i picked.

    • Sepia_Verve пишет...
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    • Авг 7 2008, 18:22
    This feedback forum is of no use whatsoever because Nobody at last.fm reads, cares or respond to any suggestions or criticism on the mess the new website is.

    This understandable misconception would be resolved by organized communication. Please see my other thread. http://www.last.fm/forum/21717/_/445911

    • slimserv3r пишет...
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    • Авг 7 2008, 23:50
    underpangs said:
    nassuttaja2 said:
    jdevuyst said:
    It would also be good if the country pages returned.


    Why punish the rest if there are hostility in China's shoutbox? That's the only reason I can come up with, why the country pages have been removed. Seriously, the Finnish shoutbox was the reason why I kept returning here many times a day.


    As mentioned elsewhere country pages will return, there's certainly no political motive involved, that's rather silly :P They're just on holiday for a little while while we get them sorted out.

    David


    Not political? To some users it does seem political. How do you explain posts on China's shoutbox getting deleted quickly while the same posts on other country's shoutbox remain? Can you explain why users can write "Fuck USA" while others had their accounts banned for writing "Fuck China"? Does last.fm have some agreement with the Chinese government to censor this site according to China's public opinion agenda?

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