Форум » Last.fm Client Support

[Solution Here] Cannot Connect to Server Error - No Scrobbling

 
    • NessaChan пишет...
    • Пользователь
    • Сен 22 2007, 21:47

    [Solution Here] Cannot Connect to Server Error - No Scrobbling

    Since the update I've been getting "Cannot Connect to Server" errors.. I've upgraded, changed my password, reinstalled, etc. Never had this problem before.

    Anybody else having this problem? =)

    Thanks.

    ~so minty~
    Отредактировано: mxcl Окт 3 2007, 11:15
    • lavished пишет...
    • Пользователь
    • Сен 23 2007, 19:46

    having same problem

    Tried everything! I've deleted, reinstalled, etc, and still nothing. Sent a ticket, haven't gotten an answer yet though.

    • Mystique5022 пишет...
    • Пользователь
    • Сен 24 2007, 22:58
    Same problem.

    • Brianne333 пишет...
    • Пользователь
    • Сен 25 2007, 0:37
    Same here, it's been 3 days now and it's still not working. I've done the walkthrough, I've restarted my PC, I've restarted the client, and I've checked my preferences and options. :/

    • R3111981 пишет...
    • Пользователь
    • Сен 25 2007, 2:20
    Same problem. It's been at least 4 days, and I have done EVERYTHING. If someone has the answer, could you kindly forward it my way?

    How the butterfly came to be:

    "Dood, dat flooturby iz stealin all ur milks and booturs" :O
    "VUT?!! ...Come back hur, u fookin'...u fookin'.....U FOOKIN' BOOTURFLY!!!!!" !_!
    *hysterically laffs cause is on weed*
    • Mjuzik_zg пишет...
    • Пользователь
    • Сен 25 2007, 10:19
    I have similar problem. 1st of all: my tracks couldn't be scrobbled because of this error:

    ''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10013''

    then I uninstalled it and installed last.fm again. And now I'm trying to log-in but it says:

    ''Couldn't connect to the internet to verify your user details. If you use a proxy to connect to the internet, please click the button bellow to enter your proxy details''

    ^I do not use proxy to connect so that's not it.

    I use Windows Media Player 10 and everything worked since few hours ago. Now it just keeps showing that 10013 error and now I can't even log-in.

    :( I'm gonna restart my PC now to see if that maybe helps.

    • Mjuzik_zg пишет...
    • Пользователь
    • Сен 25 2007, 10:34
    I RESTARTED MY PC. Now I was able to log-in and I can scrobble. Everything works just fine now. LOL Thank you all for your help. Not. LMAO ;)

    • desordre пишет...
    • Пользователь
    • Сен 25 2007, 13:31
    I have the same problem as well. I've tried everything. :/ I've had this problem for a week now. The songs I listen to are scrobbled by the last.fm app, but for some reason they never appear on my profile. When I try to do Tools > Get Plugin it says "Last.fm couldn't connect to the Internet to download plugin information. Error: Info download failed: No server set to connect to".

    I use the latest version of iTunes (7.4.2.4) on both my laptop and desktop computer. The last.fm app on my laptop does work.

    • NessaChan пишет...
    • Пользователь
    • Сен 28 2007, 22:17
    Seems like lots of people are having the same problem, but nobody has a decent fix for it, unfortunately. There's at least 5 other threads discussing this issue. I'm using Winamp. It just suddenly stopped working. I have no clue what the problem could be.

    ~so minty~
    • prom пишет...
    • Пользователь
    • Окт 2 2007, 4:03
    I'm having the same problem... I'm using winamp.

    • m4verick13 пишет...
    • Пользователь
    • Окт 2 2007, 7:13
    Mjuzik_zg said:
    I have similar problem. 1st of all: my tracks couldn't be scrobbled because of this error:

    ''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10013''

    then I uninstalled it and installed last.fm again. And now I'm trying to log-in but it says:

    ''Couldn't connect to the internet to verify your user details. If you use a proxy to connect to the internet, please click the button bellow to enter your proxy details''

    ^I do not use proxy to connect so that's not it.

    I use Windows Media Player 10 and everything worked since few hours ago. Now it just keeps showing that 10013 error and now I can't even log-in.

    :( I'm gonna restart my PC now to see if that maybe helps.


    I have almost the same problem. It says:

    ''Last.fm was unable to connect to the plugin for your media player. Details: Could not start listening on socket. Socket error: 10022''

    I've restart my PC also re-installed it but nothing happened and I'm not using proxy either.

    P.S I'm using iTunes

    • prom пишет...
    • Пользователь
    • Окт 2 2007, 10:46
    When I try to check for updates within the last.fm client (with the firewall off even) I get this message in an error box:

    First line : Last.fm couldn't connect to the Internet to check for updates.

    Second line: Error: Info download failed: No server set to connect to


    Help me!

    • prom пишет...
    • Пользователь
    • Окт 2 2007, 10:52
    pls

    • Jonty пишет...
    • Alumni
    • Окт 2 2007, 12:43
    Ok, we really, really can't reproduce this.

    I don't suppose any of you know how to use a packet sniffer do you? We need to determine if this is a server side or client side problem.

    --Jonty

    • kmg90 пишет...
    • Пользователь
    • Окт 2 2007, 14:42
    also having connecting problems

    getting

    "Servers are too overloaded at the moment"

    • Jonty пишет...
    • Alumni
    • Окт 2 2007, 14:43
    Hello all,

    Thanks to prom we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save.

    If that works, post here saying so.

    Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes.

    Thanks,
    --jonty

    • prom пишет...
    • Пользователь
    • Окт 2 2007, 14:49
    omg, I don't deserve any credit for this.... jontys the man. I hope it works out for everyone.

    • kperfetto пишет...
    • Пользователь
    • Окт 2 2007, 14:52
    Jonty said:
    Hello all,

    Thanks to prom we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save.

    If that works, post here saying so.

    Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes.

    Thanks,
    --jonty


    I tried that, and I can't connect.

    Will beta test for food.
    • Jonty пишет...
    • Alumni
    • Окт 2 2007, 14:58
    kperfetto said:
    Jonty said:
    Hello all,

    Thanks to prom we traced this down to the wrong password hash being sent from the client - please go to the options dialog in the client and RE-ENTER your username and password, then save.

    If that works, post here saying so.

    Also, I'd like to know if you used the Last.fm fingerprinter recently. We suspect that it may be a bug in that corrupting the hashes.

    Thanks,
    --jonty


    I tried that, and I can't connect.


    Ok, next step (and the one that worked for prom), is to change your password on the site, AND in the client (to the same thing, obviously).

    --jonty

    • Babs_05 пишет...
    • Forum Moderator
    • Окт 2 2007, 15:04
    phew, I thought it was my PC.

    I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.

    • Jonty пишет...
    • Alumni
    • Окт 2 2007, 15:22
    Babs_05 said:
    phew, I thought it was my PC.

    I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.


    Try the solution then?

    --jonty

    • mxcl пишет...
    • Alumni
    • Окт 2 2007, 15:33
    Hi, this problem is quite serious. Really sorry! Especially that we didn't notice till now.

    Can someone send me their logs? Press ALT-SHIFT-F to have the folder open and then attach that to max@last.fm. Thanks!

    We don't check the forums properly due to insufficient support staff. It's prolly better to report problems to the client team direct, either email client@last.fm or pm us (me, sharevari or jonocole). And yeah this sucks and we suck because of it.

    • Babs_05 пишет...
    • Forum Moderator
    • Окт 2 2007, 17:54
    Jonty said:
    Babs_05 said:
    phew, I thought it was my PC.

    I'm not using fingerprinting, but I've been experiencing problems lately too - all of the above.


    Try the solution then?

    --jonty


    nope. : )

    I've been here long enough to know to wait it out.

    • mxcl пишет...
    • Alumni
    • Окт 2 2007, 18:34
    babs, it may be the only solution as it seems like the hash has become invalid.

    • Babs_05 пишет...
    • Forum Moderator
    • Окт 2 2007, 19:11
    oh dear, you're kidding? righto, thanks for telling me. : )

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